A major Australian airline hit a global system outage, affecting flights and frustrating countless travelers. Virgin Australia on Friday reported the major outage, which hampered check-in and boarding systems. Passengers reported growing crowds at airports, with several flights delayed because of the issue. “Virgin Australia’s system crashed about an hour ago,” one traveler wrote.
“They can’t check anyone in; the airport is getting very busy. “This sucks.” A second traveler at Melbourne airport said crowds built after boarding gates were shut down across the country. All Virgin Australia flights arriving in and departing from Brisbane Airport on Friday night were delayed, with some even being canceled entirely.
All flights departing the airport from 4.50pm onwards were delayed, with an 8.15pm flight to Adelaide called off. In total at Brisbane Airport, 17 departing flights were delayed and one was cancelled, and 17 arriving flights were delayed and one was cancelled. Virgin Australia announced just after 8pm that the issue had been resolved and thanked travelers for their patience.
Earlier, a spokesperson for the airline said the cause of the outage was under investigation. The spokesperson said several airlines globally had been affected. “Airport staff has moved to manual check-in processes, but there are delays,” the spokesperson said. “We are working to resolve the issue as quickly as possible. We recommend that customers check their flight status on our website.”